Olivia Bliss
Frequently asked questions
Updated 2026-09-17
Clear answers about ordering, delivery, returns, product details and customer care.
Are the project photographs finished products?
Finished weavings, coasters and felted figures show project examples. A DIY kit needs making. Check the contents on the individual page; furniture, cups and other styling props are not included.
Which project should I choose first?
Choose the technique you want to practice, then check the contents and any instructions listed. The compact loom works row by row, punch needle uses a printed pattern, and felting shapes loose fiber with needles. We do not promise a completion time or assume every kit suits every skill level.
Does the embroidery stand include a hoop?
The beech stand is supplied on its own. Your embroidery hoop, fabric, thread and other tools are separate. Check compatibility with your hoop before ordering.
What comes with the weaving loom?
The selected 29 × 19 cm beech frame is shown with a wooden shuttle, needle and four yarn colors. Finished weaving in the photographs is an example, not a ready-made textile.
Are the punch-needle coasters ready to use?
No. This is a DIY set for six round landscape projects. The listed contents include printed fabrics, yarn, a hoop, punch needle and English instructions. You make the finished pieces yourself.
Will the interchangeable parts fit my existing tools?
Do not assume compatibility between brands or systems. Use the tips, heads and fittings supplied together unless compatibility with your existing tools has been confirmed.
Is the felting box a set of finished figures?
No. It contains felting materials and tools in a storage case. The animal figures in source examples illustrate possible projects; finished figures are not included.
Are these kits suitable for children?
Some kits contain sharp needles and small parts. No child-suitability certification or minimum age is claimed. An adult should assess the exact contents, instructions and intended user before use.
How should I store tools between projects?
Follow the supplied care instructions. Keep needles and small parts secured and away from children and pets. Let any damp materials dry before storage; do not infer washing instructions from a material name.
Can I choose another color or kit configuration?
Each product page shows the selected configuration. If no option selector is shown, that listing has one configuration. Photograph props and other supplier variants are not selectable options.
How do I place an order?
Add your selection to the bag, review quantities and continue to checkout. An order is complete only after the payment service confirms payment. If payment is unavailable, checkout will say so and will not confirm a purchase.
What are the delivery charges and estimated arrival times?
Standard shipping is $5.99 to all 50 US states and Washington, DC. Allow an estimated 1–2 business days for handling and 3–6 business days in transit, or 4–8 business days in total. APO/FPO, US territories and international destinations are excluded. These are estimates, not guaranteed arrival dates.
What is the daily order cutoff?
The cutoff is 3:00 p.m. Eastern Time, Monday through Friday, in America/New_York. This is an order-processing cutoff, not a same-day dispatch or arrival promise.
Where can I track an order?
Open Track My Order with your full order reference. Secure access is required to view order and shipment details. Carrier updates appear when real tracking data is available; the page does not create an estimated shipment.
Can I change or cancel an order?
Email customer care with the order reference and the change requested. Whether an order can be changed depends on its processing stage. Do not assume a cancellation until it has been confirmed.
How do I request a return or report a missing part?
Request a return within 60 calendar days of delivery. Keep the item in its original condition with supplied components. Email customer care for authorization and the receiving address, then send the return within 14 days. You pay ordinary change-of-mind return postage. Our business contact address is not a return warehouse. Report a damaged, incorrect or incomplete item with your order reference.
When will an approved refund arrive?
We usually process a received return within two business days. Your bank or payment provider may then need up to eight business days to post an approved refund. The timing runs from receipt and review of the return, not from your first email.
When is customer care available?
Email support@olivia-bliss.com Monday through Friday, 8:00 a.m. to 5:00 p.m. Eastern Time (America/New_York). We usually reply within one business day.
Where can I find the product measurements?
Published measurements belong to the selected product, not a generic size chart. Compare the measurements on its page with your work space. If a critical measurement is absent, ask before ordering rather than estimating from a photograph.